A: send a good picture of the information label on the fire, often on the side or back. B: a picture of your remote. To do research for you, to find your remote. We also provide below instructions to test any infra red remote yourself which may be useful to test remotes in your home. If you need us to do more for that 5 star feedback, just ask us, because we take pride in our service to you and the reputation we work hard to build on.
Tips and useful information ref IR REMOTE CONTROLS (NOT RADIO RF TYPES). IF YOU HAVE A FIRE REMOTE THAT looks to be in GOOD CONDITION BUT DOES NOT APPEAR TO WORK...
Here is a way to prove the remote is good or not. First, put a good new battery or batteries in the fire remote.
TV remote (something you know is working). Your ready to test your fire remote in the same way.
If your fire remote DOES flash on the camera screen, that indicates the remote is GOOD and your fire is faulty. So a new remote is not going to solve your problem. Thank you very much, Remotes Master.